At Discovered, we help growing companies improve the quality of their hires and reduce time to fill through better hiring systems, software, and support. We are looking for a Client Success Specialist who can deliver an exceptional client experience while also bringing real-world knowledge of the recruiting and hiring process.
This is not a generic customer support role. We need someone who understands how hiring works in the real world - someone who has recruiting experience and can confidently help clients solve both platform questions and hiring-process challenges.
To be clear this is not a recruiter position.
However we REQUIRE recent experience as a recruiter.
Agency recruiting with diverse recruiting experience is preferred over in house recruiters
Required: C2 Proficient / Near-native "Perfect non-native" level; very close to native
This is a remote / Work From Home/ WFH Position
What You'll Do:
:
- Help clients use our platform effectively to improve hiring outcomes
- Troubleshoot client issues and provide clear step-by-step guidance
- Lead onboarding and re-onboarding conversations with clients and users
- Manage client requests, notes, and ticket workflows in HubSpot
- Identify common client issues, bugs, training gaps, and feature requests
- Support renewals, quarterly check-ins, and overall client satisfaction
What We're Looking For:
:
- Required: recruiting or talent acquisition experience:
- Required: C2 Proficient / Near-native "Perfect non-native" level; very close to native:
- Experience in client success, account management, recruiting operations, support, or another client-facing role
- Strong written and verbal communication skills
- Ability to explain complex ideas in simple, practical terms
- Highly organized with strong follow-through
- Comfortable using technology, CRMs, and AI tools
- Able to balance urgency, empathy, and problem-solving
Why This Role Matters:
Your work will directly impact ho