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- Position overview:_
- The Junior TAM supports customer success by focusing on Proof of Concepts (PoCs), onboarding execution, and ongoing customer engagement. This role works closely with senior TAMs, Sales Engineers, and Delivery teams to ensure a smooth customer journey from initial deployment to steady-state operations.
- As a technical account manager, you are the trusted advisor of your customers in CALA. You are the internal champion, coordinating the cross functional approach required for sustained customer satisfaction, success, and growth.
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- Key Responsibilities_
1. Cloud Proof of Concepts (PoCs)
- Support planning and execution of PoCs with customers and internal teams
- Track PoC progress, milestones, and success criteria
- Ensure proper documentation of results and outcomes
- Coordinate between Sales, SEs, and Delivery teams during PoCs
2. Customer Onboarding
- Assist in onboarding new customers to Radware Cloud Services
- Coordinate onboarding activities (kick-off, configuration, validation)
- Track onboarding progress and ensure timely completion
- Ensure customers understand basic service functionality and usage
3. Customer Management
- Maintain regular communication with assigned customers
- Monitor customer activity and engagement
- Support preparation of basic service reviews (metrics, usage, status)
- Ensure customer requests are properly routed to the relevant teams
- Act as the escalation point for the customer inside the organization for fast resolution
- Handle expert’s level tickets related to CALA’s customers
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- Qualifications:_
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)
- 1-3 years of experience in customer-facing or technical roles (internships count)
- Basic understanding of networking concepts (TCP/IP, HTTP, DNS)
- Familiarity with cloud or SaaS environments is a p