materials, and effective learning supplements to help students achieve their goals at every stage of their academic and professional careers.
We have an immediate opening for an Implementation Specialist working as a member of our distributed implementation team.
Reporting to the Implementation Manager, the ImplementationSpecialist is responsible for promoting customer success by providing guidance, training, and support that empowers college-level faculty and administrators to harness the power of our solutions.
How can you make an impact?
From boosting student engagement and performance to advancing affordability, access, and equity, your work will focus on driving improved educational outcomes and cultivating relationships that result in enduring customer loyalty, retention, and growth.
What would you be doing?
- Work directly with the entire digital portfolio of McGraw Hill Education, both from the School line and the Higher Education line.
- Commercial presentations.
- Training for teachers and students on managing digital platforms.
- Training for colleagues from McGraw Hill Education.
- Platform technical support:
- Creation of users.
- Integrations with LMS.
- Solve login problems.
- Creation of platform management tutorials.
- Creation of licenses for pilots.
- Creation of books in VS.
- Creation of accesses to OLC's
We’re looking for someone with
- Bachelor's degree
- 1-2 years' experience in customer success or similar role related to software implementation
(higher education experience preferred but not required).
- Exceptional communication and presentation skills to effectively train and support
customers with varying levels of technical acumen and confidence.
- Ability to excel in a remote setting. This is primarily a work-from-home position, but a
hybrid work arrangement is also possible depending on location.
- Positive att
📌 Implementation Specialist (Bogotá)
🏢 McGraw Hill
📍 Bogotá
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