Descripción de la empresa
SGS is the world’s leading company in inspection, verification, testing, training, and certification. It is recognized as the general benchmark for quality and integrity, with over 95,000 employees and a network of more than 2,400 offices and laboratories around the world.
Descripción del empleo We're looking for a Senior Collections Specialist with strong financial skills and a passion for results
Are you ready to play a key role in our Bill to Cash (B2C) team? This position is perfect for someone who thrives in fast-paced environments and enjoys keeping things organized and running smoothly.
What will you do?
- Make collection calls and send follow-up communications to manage outstanding customer payments.
- Provide excellent customer service to resolve issues, discrepancies, and open items.
- Accurately document all activities in a timely manner.
Collaboration is key
You'll work closely with cross-functional teams to:
- Maintain up-to-date daily and month-end reports on customer payment statuses.
- Perform account reconciliations and send periodic customer statements.
- Track and follow up on action items with the Accounts Receivable (AR) team.
- Escalate disputes or potential write-offs when needed, while ensuring compliance with SGS policies and procedures.
Are you a collections expert? Even better
- As a Subject Matter Expert (SME), you'll support process improvements, lead team trainings, and bring forward new ideas.
- You'll play a key role in presenting financial data—especially related to overdue invoices and aged debt.
- Your ability to manage complex collection cases will help us meet our SLAs and KPIs.
If you're experienced, detail-oriented, and enjoy working in a dynamic environment, we’d love to meet
Requisitos
️ Key Skills
- ️ Customer Service Excellence
- Active listening
- Empathy
- Problem-solving
- Conflict resolution
️ Communication & Relationship Building
- Strong verbal and written communication
- Ability to unde