Responsibilities may include the following and other duties may be assigned.
- Plans and monitors customer contact center schedules and operations.Provides management information and productivity forecasts by observing customer call patterns.
- Develops, monitors and analyzes key performance indicators.
- May schedule call center equipment maintenance and repair appointments.
Must Have: Minimum Requirements:
- High School graduate or GED Certificate.
- At least two (2) years combined experience working in either a customer service or call center role.
- At least one (1) year combined experience within CareLink Patient or Technical Services, or Diagnostics Patient Services as a CSR III or higher or an additional one (1) year of relevant experience.
- Bachelor’s Degree.
- Experience using a computer and multiple software programs to navigate through various screens and programs at the same time.
- Presents written and oral information in a clear, concise and grammatically correct manner.
Nice to Have:
- Strong written and verbal communication skills.
- Excellent listening skills.
- Ability to document telephone conversations while listening to pre-recorded phone calls.
- Ability to multitask and problem solve.
- Intermediate to advanced experience with MS Office suite (Word, Excel, Outlook).
- Strong leadership ability.
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job R
📌 Call Center Coord V (Bogotá)
🏢 Medtronic
📍 Bogotá
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