Our Company

At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.

What sets DOXA apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally.

The Role

We're seeking a
Senior IT Support Engineer
to serve as the
Tier 3 and final escalation point
for complex technical issues across multiple client environments. In this role, you'll provide advanced support for Windows, macOS, and Linux systems, administer Microsoft 365 and Active Directory/Entra ID, and troubleshoot network and identity-related problems while ensuring timely and effective resolution for end users.

Location
Remote – Colombia

Environment
Colombian and International Teams

Language
Advanced English (B2+ to C1)

Schedule




Monday to Friday 9:00 AM to 6:00 PM PST (11:00 AM to 8:00 PM Colombian Time)

Contract
Non-fixed Term Colombian Contract

Salary
$9,000,000 COP
, based on experience.

Requirements
- Bachelor's degree in IT, Computer Science, Systems Engineering, or a related field (preferred).
- Minimum 5 years of experience in IT Help Desk, Technical Support, or Systems Administration, with experience handling senior-level escalations.
- Experience working for an MSP or supporting multiple client environments is highly preferred.
- Advanced support for Windows, macOS, and Linux, including Ubuntu and CentOS.
- Microsoft 365 Administration, including Outlook, Teams, OneDrive, SharePoint, Exchange Online, licensing, MFA, and mailbox management.
- Active Directory and Microsoft Entra ID administration.
- Identity and access management, including SSO, MFA, password resets, account lockouts, user and group management, and permissions.
- Strong

📌 Senior MSP Help Desk Specialist (Colombia)
🏢 DOXA Talent
📍 Colombia