Our Company

At Doxa, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.

Our commitment to fostering a vibrant and supportive team culture sets Doxa apart. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you personally and professionally thrive.

Location
Remote – Colombia

Environment
Colombian and International Teams

Language
Advanced English (B2+ to C1)

Schedule:
Monday to Friday, with working hours scheduled between 6:00 AM and 6:00 PM PST (8:00 AM to 8:00 PM Colombian Time).

Contract
Non-fixed Term Colombian Contract

Salary
$3,800,000 COP
, based on experience.

About the role:

We’re seeking a Case Manager to coordinate and execute case coverage activities while building strong relationships with vendors and ensuring assignments are completed accurately and on time.

You’ll play a key role in assigning cases,



coordinating with vendors, monitoring case queues, resolving issues, and providing responsive support to both customers and vendors. The idóneo candidate is organized, proactive, persuasive, and comfortable working in a fast-paced, deadline-driven environment.

Requirements
- Education:
High School Diploma or GED required; college coursework or degree is a plus.
- Experience:
At least 1 year of experience in a call center environment with sales and/or customer service experience, as well as experience working in a fast-paced, deadline-driven environment.
- Skills:
Strong verbal, written, and listening communication skills; customer service; negotiation and persuasion; time management; prioritization; data entry; attention to detail; and intermediate proficiency with Microsoft Word, Excel, Outlook/email, and internet tools.
- Characteristics:
Proactive, reliable, organized, self-motivated, detail-oriented

📌 Case Coverage Coordinator (Colombia)
🏢 DOXA Talent
📍 Colombia