The Global Talent & Learning Service Delivery Lead is responsible for leading the global delivery of Talent and Learning services through Convatec Business Services (CBS). This role is accountable for service excellence, operational performance, transformation, governance, process standardization, technology enablement, and continuous improvement across a general shared-services environment.

The position leads the Talent & Learning service tower, partnering closely with HR Centers of Excellence, People Solutions teams, technology partners, and third-party providers to ensure scalable, efficient, compliant, and employee-centric service delivery.

This role is ideally suited for leaders with significant experience within Integral Business Services (GBS), Shared Services, HR Operations, Service Delivery, or Global Capability Centers, who have successfully led large-scale operational teams, transformation initiatives, and global service-delivery models.

Why Join Us

This is not a traditional Talent Management or Learning COE role.





We are seeking a leader who thrives in operational environments and enjoys building scalable global services, driving continuous improvement, optimizing service performance, implementing technology solutions, and delivering outstanding employee experiences at scale.

You will lead a integral Talent & Learning operations tower responsible for supporting employees and managers across multiple regions while partnering with HR COEs to transform strategy into operational excellence.

Key Responsibilities

Shared Services & Service Delivery Leadership
- Lead global Talent & Learning service delivery across regions.
- Establish and maintain service-delivery standards, SLAs, KPIs, and governance mechanisms.
- Drive operational excellence through standardization, simplification, automation, and continuous improvement.
- Lead teams operating within a global shared-services environment.

Operational Excellence & Transformation
- Execute service transformat

📌 Global Talent (Bogotá)
🏢 Convatec
📍 Bogotá