Hinduja Integral Solutions (HGS) is looking for Bilingual Appointment Setters to join our team in Barranquilla
POSITION DETAILS
Job Title: Appointment Setter
Location: Barranquilla, Atlántico – Torre Atlántica Centro Empresarial
Work Modality: 100% On-site
Contract: Indefinite
Start Date: September 28
COMPENSATION
Base Salary: COP $2,850,000
Transportation Allowance: COP $249,095
Bonus: Up to 10% of base salary
SCHEDULE
- 42 hours per week
- 5 rotating working days out of 7
- 2 days off: Sundays + 1 rotating day
- Rotating shifts according to business needs
- Monday–Saturday operational schedule
- Transportation: Guaranteed transportation for employees finishing their shift after 9:00 PM.
TRAINING
- Duration: 2–4 weeks
- Monday–Friday
- Schedule to be confirmed
WHAT WILL YOU DO?
As an Appointment Setter, you will:
- Handle inbound and outbound calls, chats, and emails from healthcare patients.
- Schedule and reschedule appointments.
- Answer questions about healthcare services.
- Verify and update customer information.
- Identify customer needs through active listening.
- Provide clear guidance regarding appointment times and locations.
- Review insurance eligibility when applicable.
- Work with multiple systems and applications.
- Complete daily reports and administrative tasks.
- Deliver exceptional customer service and create a “WOW” factor in every interaction.
- Participate in regular coaching sessions to achieve key performance indicators.
REQUIREMENTS
- 18+ years old
- B2+ / C1 English level
- Fluent English and Spanish
- High School Diploma or equivalent
- At least 6 months–1 year of customer service and/or appointment scheduling experience
- Excellent verbal communication and active listening skills
- Basic math skills
- Comfortable working 100% on-site with rotating schedules
- Open to coaching and feedback
- Healthcare or Pediatric Dentistry experience is a plus