At Capgemini Engineering, the world leader in engineering services, we bring together a integral team of engineers, scientists, and architects to help the world’s mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique R&D; and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same.
Job Description
Your Role
As a Transport Network Operations Specialist (N1.5), you will provide advanced technical support for transport networks, performing complex diagnostics, alarm correlation and authorised remote recovery actions. You will play a key role in bridging N1 operations with N2/N3 escalation teams, ensuring high-impact incidents are resolved efficiently and thoroughly.
In this role you will play a key role in:
- Analysing and diagnosing incidents escalated by N1 teams, validating severity, scope, topology and network impact to determine the appropriate course of action
- Correlating alarms and events across transport network layers to identify primary alarms and root causes, with a focus on WDM/DWDM and SDH technologies and Huawei and Nokia equipment
- Reviewing and interpreting network performance parameters including Tx/Rx optical power, BER, Q-factor, interface and card status, and protection mechanism health
- Coordinating resolution activities with N2/N3 engineers, Huawei and Nokia vendors, and field teams, ensuring clear communication throughout the incident lifecycle
- Supporting N1 technicians through technical guidance, checklist development and knowledge transfer, while contributing to documentation, RCA preparation and continuous improvement initiatives
Your Profile
We are looking for a technically skilled and collaborative professional who thrives in high-pressure network operations environments and brings both depth and precision to their wor
📌 SME Transport Engineer (Bogotá)
🏢 Capgemini Engineering
📍 Bogotá
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