Job Description:Responsibilities of a patient care specialist include:Assist clients in booking appointments at partner clinics and coordinating schedules.Respond promptly and professionally to client inquiries via phone, email, and chat.Persuade clients, when appropriate, to reconsider appointment cancellations and help them reschedule.Represent the company by providing accurate information about products, policies, and procedures.Ensure records are accurate, complete, and maintained according to standards.Log and document interactions and follow-up actions with attention to detail and confidentiality.Job Requirements:Qualifications, experiences and qualities you need to thrive in Patient Care Specialist role:Excellent command of Italian (minimum B2; C1/C2 preferred).At least one year of customer service experience.Strong verbal and written communication skills.Empathetic,



patient-focused approach and ability to handle sensitive conversations.Comfortable working with CRM systems and maintaining detailed records.Professional attitude, reliability, and the ability to work collaboratively within a team.Location: PristinaRole Focus: Patient care, appointment coordination, and client relationship support.Why Join Fusion CX Pristina?At Fusion CX, you will join a warm and welcoming environment where collaboration and professional development matter. We offer:Clear career progression and learning opportunities.A supportive team environment with opportunities for international collaboration.Meaningful work helps people access healthcare services with clarity and care.#J-18808-Ljbffr

📌 Patient Care Specialist – Italian – Pristina (Colombia)
🏢 Fusion CX
📍 Colombia