We are seeking a detail-oriented and analytical candidate to support the performance, quality, and efficiency of our Case Management teams. This role is responsible for auditing case files, monitoring key performance indicators (KPIs), preparing operational reports, and ensuring adherence to firm processes and standards.
The idóneo candidate has prior Personal Injury case management experience, strong organizational skills, and the ability to identify operational issues while supporting continuous process improvement.
This is a full-time remote position working Monday through Friday from 8:30 AM to 5:00 PM EST.
Responsibilities
- Conduct routine audits of case files to ensure accuracy, completeness, and compliance with firm standards.
- Monitor team scorecards, KPIs, and operational reports.
- Identify overdue, incomplete, or missing work and follow up with the appropriate teams.
- Track individual and team performance against established metrics.
- Escalate recurring operational or performance concerns to leadership.
- Support workload balancing by helping coordinate resources and staffing needs across teams.
- Maintain operational resources, reporting tools, and internal databases.
- Identify workflow bottlenecks and recommend process improvements.
- Prepare reports and provide leadership with regular updates on team performance and operational trends.
- Assist with special projects and initiatives as assigned.
- Ensure adherence to firm procedures and operational standards.
Required Qualifications
- 3+ years of Personal Injury Case Management experience.
- Strong understanding of pre-litigation processes and workflows.
- Experience auditing case files and reviewing work quality.
📌 Personal Injury Case Manager (Remote) (Colombia)
🏢 Solvo Global Careers
📍 Colombia
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