Foundever® is a integral leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Foundever is looking for a IT System Specialist II.

Interact and coordinate with internal clients, to respond to support requests in a timely manner. The primary responsibility of this position is to provide technical assistance by phone, chat, or physical meetings with end users. Dispatch and monitor break/fix repairs with respect to all end user devices and peripherals (e.g., laptops, desktops, printers, monitors, docking stations, mice, keyboards, headsets, mobile devices, cameras, smart hand support for audio/visual and conference equipment and systems) (collectively, “End User Devices”).

Work with all other IT departments as needed to support the IT infrastructure or client business needs.



This can include installing and troubleshooting server and networking hardware. Position also acts as a liaison relating business issues to technical teams.

IT Support Specialists are the frontline support for all IT/IS item requests during and after regular business hours.

The IT Support Specialist is required to properly solve, track and document all issues. IT Support Specialists are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.

Skills:

•Strong analytical and problem solving English B1 + to B2 Solid.

•Technical Skills (Proficient)

•Soft Skills (Developing/Proficient)

•Critical Thinking (Advanced)

•Customer service

•Problem-Solving

Requirements:

•Full-time availability.

•2 years of Experience in IT Support Specialist Position or equivalent knowledge.

•Minimum: Systems Technician or Technologist

•Located In Barranquilla- Colombia.

📌 IT System Specialist II (Barranquilla)
🏢 Foundever
📍 Barranquilla