Our team of service technicians operates throughout Colombia, Panama, Ecuador, Costa Rica and Nicaragua. Ensuring customer satisfaction with our measuring instruments. To strengthen customer support , we are looking for additional team members.
We're looking for a detail-oriented and efficient Field Service Engineer to join our team . In this role, you will be responsible for delivering exceptional on-site technical support and maintenance services to our valued customers throughout the region. As a Field Service Engineer, you will combine technical expertise with strong customer service skills to ensure optimal equipment performance and customer satisfaction.
- Diagnose, troubleshoot, and repair equipment and systems at customer locations
- Perform preventive maintenance and routine inspections to ensure equipment operates at peak performance
- Respond promptly to service calls and emergency requests, prioritizing issues based on severity
- Document all service activities, repairs, and customer interactions in detail using service management software
- Provide clear technical explanations to customers and offer recommendations for equipment optimization
- Collaborate with the technical support team to resolve complex issues and escalate problems when necessary
- Maintain accurate records of parts inventory and submit timely reports on service completion
- Travel efficiently within the assigned zone to meet scheduled appointments and service commitments
- Adhere to safety protocols and company procedures during all field service activities
- Contribute to continuous improvement by providing feedback on equipment performance and customer needs
- Taking responsibility for personal warehouse/stock.
- Forwarding sales opportunities to Sales Representatives when instruments need to be replaced.
- Attending all necessary Anton Paar service trainings for the relevant product lines.
- Substituting for other Field Service Engineers within the country.
Qualifications
- Graduate in Engineering or equivalent.
- One to Three years’ experience in Hardware support or repair work.
- One to Three years in customer facing role.
- High technical and analytical problem-solving skills.
- Exceptional customer service skills.
- Fluency in English.
- Must maintain a current and valid driver’s license.
- US Visa
Additional Information
We Offer:
- Competitive salary, Corporate bonuses
- Attractive benefits package exceeding legal requirements.
- Work tools
- Ongoing training on our product lines.
- Opportunities for development both nationally and internationally.