JOB DESCRIPTION
Customer Experience Specialist (Spanish)

Location: Cali, Colombia
Work Modality: On-site
Employment Type: Full-Time
Department: Customer Experience
English Level: B1 – Intermediate
Monthly Salary: USD $600 – $625
Job Summary

The Customer Experience Specialist (Spanish) is responsible for providing professional, efficient, and timely customer service, managing customer inquiries, requests, activations, payments, complaints, and other matters related to the company’s products and services.

This position requires strong customer orientation, effective communication, problem-solving skills, teamwork, and compliance with established procedures, KPIs, and performance metrics.
Requirements
- B1 English Level (Intermediate).
- Excellent verbal and written communication skills in Spanish.
- Previous experience in Customer Service, Customer Experience, Contact Center, or related positions is preferred.
- Strong customer service and customer satisfaction orientation.
- Effective communication, active listening, and problem-solving skills.




- Ability to manage multiple customer requests efficiently and in a timely manner.
- Ability to properly handle confidential information.
- Strong teamwork and coordination skills.
- Results-oriented and able to meet established KPIs and performance metrics.
- Availability to work 100% on-site in Cali, Colombia.
Responsibilities – Customer Service

a) Manage databases according to established requirements and objectives.
b) Support the maintenance and proper functioning of the service.
c) Register and process confidential customer information, including payments and the creation of new accounts.
d) Support service operations by handling assigned calls.
e) Serve as a Customer Service Agent for MDU and L&I;, handling calls, activations, and back-office processes.
f) Maintain an empathetic, respectful, and professional attitude toward customers at all times.
g) Respond promptly to customer inquiries and requests.
h) Communicate

📌 Customer Experience Specialist (Cali)
🏢 Celerity Fiber
📍 Cali