Job Overview

We are seeking a talented individual to join our Affinity team at Marsh. This role will be based in [location]. This is a hybrid role that has a requirement of working at least three days a week in the office.

Provides high-volume operational support for quoting, binding, and maintaining insurance policies across multiple account types. Ensures timely and accurate completion of back-office processing tasks, thorough documentation of work performed, and consistent tracking of requests to meet quality standards and turnaround expectations.

Responsibilities
- Process account maintenance requests, including address and name changes
- Prepare quotes for new business, win-back, and renewal DSP accounts, meeting a 48-hour turnaround target
- Bind AL, GL, and WC policies within established 48-hour turnaround standards
- Review and dock new business applications and create a Velocity shell when required
- Review and dock win-back applications and set diary reminders for Account Managers to complete processing
- Record completed work, processing time,



and volumes in tracker systems while maintaining accurate and detailed account notes
- Manage work efficiently across multiple operational queues while meeting quality and service expectations
- Additional duties as assigned

Required Qualifications
- Experience providing high-volume operational or back-office support in an insurance, brokerage, or similar environment
- Ability to manage multiple queues and prioritize work to consistently meet 48-hour turnaround expectations
- Strong attention to detail and accuracy in documentation, tracking, and account note maintenance
- Working knowledge of policy servicing processes (quoting, binding, and account maintenance)

Preferred Qualifications
- Experience binding AL, GL, and WC policies
- Familiarity with Velocity workflows, docking applications, and diary management practices
- Experience supporting DSP new business, renewal, and win-back processes

Benefits
- We h

📌 Policy Services Operations Analyst- Bilingual (Bogotá, D.C.)
🏢 Marsh
📍 Bogotá, D.C.