We are seeking a Salesforce Developer to support and enhance a production Salesforce environment focused on post-sales support and operational workflows. This role combines hands-on Salesforce development with production support, incident ownership, integrations, and operational troubleshooting. The developer will work across Salesforce Service Cloud, case management, omnichannel support, automation, agent-assist capabilities, operational analytics, and integrations with external systems and data platforms.

Job Description

Key Responsibilities
- Develop, enhance, and maintain Salesforce solutions using Apex, Lightning Web Components (LWC), and Salesforce Flows.
- Support production Salesforce Service Cloud applications and operational workflows.
- Build and maintain case management and omnichannel support capabilities.
- Develop and troubleshoot routing, orchestration, workflow automation, and case-assignment functionality.
- Support AI-assisted case summarization, agent-assist capabilities, and other AI-enabled Salesforce workflows.




- Contribute to communications and workflow automation capabilities supporting customer support operations.
- Design, develop, and maintain integrations between Salesforce and external systems or data platforms.
- Support Salesforce-to-data-platform integrations, including Salesforce-to-Snowflake integrations where applicable.
- Monitor production platform health, alerts, operational KPIs, and active incidents.
- Triage and investigate production issues involving Salesforce workflows, routing, integrations, and automation.
- Take ownership of operational incidents through investigation, resolution, follow-up, and documentation.
- Participate in structured production-support and operational-review processes.
- Document technical findings, incidents, troubleshooting results, and operational knowledge.

Qualifications

Must-Have Skills
- Hands-on Salesforce development experience.
- Apex development experience.
- Lightning Web Components

📌 #130515 - Salesforce Developer (Bogotá, D.C.)
🏢 Upwork
📍 Bogotá, D.C.