Role: Manager, Repairs

Reports to: Sr. Manager, Repairs

Scope: People Manager, M3

Years of Experience: 4+ years

Location: Reno, NV

Hiring Range: $77,280 - 95,000 USD Annual

At Patagonia, pay ranges are assigned to a job based on the location specific market median of similar jobs, according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget.

Overview

Repairs keep gear in the field and out of landfills - it's our mission in its most tangible form. As the Manager, you run the department's daily operation, leading a team of Sr. Supervisors across Processing, Trims, Prep, Sewing, Shipping, and Waders across two shifts, and partnering with the Repairs Sr. Manager regularly.

You’ll lead through your leaders: hiring them, coaching them through difficult conversations, and delivering the direct feedback that grows them. You own employee experience for the department with policies consistently applied across all shifts,



and close partnership with People & Culture for employee leaves and concerns. You'll forecast labor and volume with the Sr. Manager and bring in the systems and tools that help a large team absorb change without losing a step - all in service of a customer waiting on their gear, because behind every repair is someone waiting to get their gear back out there.

What You’ll Do

Leading the team
- Create an environment where everyone can learn from mistakes, voice their opinions, and feel safe asking questions.
- Listen actively and communicate transparently — be fully present in 1:1s and team meetings, share the "why" behind decisions, and close the loop on questions and commitments.
- Guide, inspire, direct, and hold team members and leaders accountable consistently with company guidelines, and recognize outstanding performance.
- Coach and support the Sr. Supervisor team in navigating difficult conversations - including preparation, in-the

📌 Manager, Repairs (Patagonia)
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