CBTW Americas seeks a motivated Level 1 Support Analyst to be the first point of contact for employees' technical issues. You will diagnose and resolve hardware, software, and network problems to keep teams productive, deliver timely solutions, and maintain a professional support experience.
Responsibilities include logging and prioritizing incidents in our ITSM tools, basic troubleshooting for Windows and macOS, Microsoft 365, and Google Workspace, plus assisting with account management and
📌 First-Line IT Support Analyst — Help Desk Pro (Bogotá, D.C.)
🏢 CBTW Americas
📍 Bogotá, D.C.
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