RECLUTAMIENTO in Bogotá seeks an IT Product Support - Service Desk Agent to provide Level 2 application support for a general eQMS platform. You will triage, investigate, and resolve incidents, manage service requests, and escalate when needed.
You will work with cross‑functional teams on go‑lives, migrations, and releases, maintaining thorough documentation and adhering to ITIL and validation requirements. Strong English and ticketing system experience are required.
📌 IT Product Support (Bogotá, D.C.)
🏢 Reclutamiento
📍 Bogotá, D.C.
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