We are hiring a full-time Client Success Manager for TikTok Shop to work with a TikTok Shop growth marketing agency that manages and grows 10+ US and UK TikTok Shops. The company works with high volumes of TikTok creators to build ongoing content pipelines for its clients, with a strong focus on turning creator content into revenue. This is not a traditional customer success role. We need someone with strong, hands-on TikTok Shop experience who understands how to actually grow a shop. You'll work directly with US-based clients, develop TikTok Shop growth strategies, oversee creator and content activity, and lead the internal team responsible for execution. The idóneo candidate is strategic, creative, proactive, and confident enough to represent the agency directly with clients. Full-time. Fully remote. Must be ENGLISH-SPEAKING.Key Responsibilities:Own the strategy and ongoing growth of TikTok Shops across a portfolio of DTC clientsDevelop clear growth plans based on each brand’s products, goals, existing performance, and opportunities within TikTok ShopLead and manage the internal team responsible for executing TikTok Shop and creator initiativesReview team output regularly and provide clear feedback to improve creator strategy, content quality, and overallHold team members accountable for deliverables and follow up when execution is falling behindAct as the bridge between clients and the internal team, translating client feedback into clear direction and next stepsReview TikTok Shop performance and identify opportunities to improve revenue, conversions, creator performance, and content outputLead client calls, communicate strategy and results, and act as a trusted point of contact for US-based clientsWork closely with creators and influencers to ensure content aligns with the brand and overall TikTok Shop strategyReview creator content and provide actionable feedback on hooks, messaging, positioning, offers,



and creative directionIdentify when a brand needs different or additional creator content and communicate those needs clearly to the teamMonitor creator relationships and elevate issues around content, communication, deliverables, or shop performance when necessaryEnsure the team is executing against client goals and proactively follow up when deliverables or initiatives are falling behindBuild testing strategies around creators, products, messaging, offers, and content formatsReport results to clients and translate performance data into clear recommendations and next stepsStay current on TikTok Shop trends, platform changes, creator strategies, and new opportunities that could impactMaintain clear internal and client communication through Slack and other company systemsKey Qualifications:3+ years of experience in TikTok Shop, influencer marketing, performance marketing, creative strategy, or a similar roleMust have hands-on experience growing TikTok Shops and developing the strategy behind that growthStrong understanding of TikTok Shop, including creator/affiliate strategy, content, product promotion, and the factors that drive shop performanceExperience working directly with creators and influencers and evaluating content from a performance perspectiveStrong understanding of short-form creative and what makes TikTok content convertExperience leading a team and holding people accountable for execution and resultsConfident working directly with US-based clients and leading client meetingsFluent English with strong verbal communication skillsComfortable analyzing results and turning performance data into actionable recommendationsProactive and independent - able to identify problems, recommend solutions, and move strategy forward withoutMust own and be able to use a working computer with high-speed internetMust be ENGLISH-SPEAKINGNice to have:Experience working for a TikTok Shop, influencer, UGC, or performance marketing agencyBackground as a Creative Strategist, Head of Creative, Head of Marketing, or similar strategy-focused roleExperience working with DTC or e-commerce brandsExperience managing high-volume creator or affiliate programsFamiliarity with TikTok paid media and how organic, affiliate, and paid creative strategies work together#J-18808-Ljbffr

📌 Customer Success Manager (Colombia)
🏢 Digital Executive
📍 Colombia