Non-bilingual candidates won't be considered for this position

Available Schedules:

Monday 07:00 - 17:00

Tuesday Off

Wednesday Off

Thursday Off

Friday 07:00 - 17:00

Saturday 07:00 - 17:00

Sunday 07:00 - 17:00

Company Description

Smart Shore Group is a growing nearshore outsourcing company based in Barranquilla, Colombia. We partner with U.S.-based companies to deliver high-quality operational support across logistics, customer service, back-office administration, and more. Our focus is on building strong, reliable teams that create real value for our clients while providing long-term career opportunities for our employees.

This position is based for people living in Barranquilla, do not apply if you are not currently living in Barranquilla or its metropolitan area.

About the Role The Weekend Ops Representative is responsible for managing the continuous movement of freight,

tracking active loads, and resolving critical logistics issues. This role plays a critical part in ensuring carriers and customers are being serviced over the weekend.

Core Responsibilities:

- Carrier Sales
- Providing carrier options for weekend bounces.
- Negotiate and manage rate agreements and service contracts with a focus on cost control and carrier performance.
- Managing load postings and carrier interest.
- Execution
- Oversee end-to-end load planning for brokerage freight, ensuring optimal service utilization.
- Following up with carriers to ensure pickup and deliveries are met on time.




- Escalating issues to the manager.
- Carrier Onboarding and Vetting
- Ensure all carrier compliance, safety regulations, and documentation is met.
- Identify, vet, and onboard new motor carriers to build a robust carrier network.
- Load Tracking
- Monitor shipments to provide proactive updates and ensure on time pickup and deliveries are met.
- Resolve issues such as delays and cancellations by collaborating with account management
- System updates, entering load data to maintain accurate records in the TMS.
- Customer Service and Engagement
- Handle unexpected issues while communicating with the customer.
- Answer urgent phone calls and emails from shippers regarding pickup/delivery status.
- Provide customers with track and trace updates

Key Metrics of Success (KPIs):

- Load Check Calls
- Email Response time
- Customer Engagement
- On-time pickup and deliveries

Requirements

- 12 + months of experience in a Track and Trace Rep position and Carrier Sales.
- Bilingual in English – fluent in oral and written communication.
- Exceptional and proactive communicator capable of decision-making and problem-solving in live, high-pressure environments.
- Strong focus on collaboration, accountability, and continuous improvement.
- Skilled in analyzing data, KPIs, and operational performance metrics.
- Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving environment.

📌 Weekends Track and Trace Carrier Sales Support- Fines de Semana (Barranquilla)
🏢 Smart Shore Group
📍 Barranquilla