WAN Network Support Engineer

Location: Colombia - Hybrid (Bogotá)

Employment Type: Full-time

Compensation: Up to USD 3,200/month

English Level: Advanced

About Us

Stefanini LATAM Digital Hub is part of Stefanini Group, a global technology company delivering digital transformation, IT services and nearshoring solutions to organizations around the world.

We connect highly skilled technology professionals across Latin America with international teams and enterprise clients, supporting complex and business-critical technology environments across multiple industries.

About the Role

We are looking for a WAN Network Support Engineer to support a large-scale enterprise network environment spanning more than 500 locations across North America.

This role is focused on maintaining reliable WAN connectivity, troubleshooting network incidents and coordinating service restoration with internal technology teams, network providers, ISPs and onsite stakeholders.

You will work in a fast-paced network operations environment where strong technical troubleshooting, incident ownership and clear communication are essential.

Key Responsibilities

- Monitor WAN connectivity, availability and performance across a large multi-site network environment.
- Troubleshoot WAN outages and connectivity issues using Cisco CLI and network diagnostic tools.
- Manage network incidents from initial detection through full service restoration.
- Support WAN technologies including MPLS, SD-WAN, DMVPN, Internet circuits, broadband and fiber.
- Coordinate troubleshooting and escalations with integral IT teams, ISPs, telecommunications carriers and third-party network providers.
- Track incident progress and provide clear status updates throughout the incident lifecycle.
- Use network monitoring platforms such as SolarWinds/Orion and NetFlow to investigate outages, performance degradation and recurring issues.
- Document troubleshooting steps,



restoration activities and resolution details in IT service management platforms.
- Participate in incident reviews and root-cause discussions.
- Identify recurring network issues and contribute to continuous improvement initiatives.
- Maintain troubleshooting documentation, operating procedures and knowledge-base materials.
- Communicate technical issues clearly to both technical and non-technical stakeholders.

Requirements

- 6+ years of relevant experience in enterprise networking, WAN support or network operations.
- Strong hands-on Cisco networking experience.
- Proficiency with Cisco CLI for network troubleshooting and diagnostics.
- Solid understanding of WAN technologies such as MPLS, SD-WAN, DMVPN, Internet connectivity, broadband and fiber.
- Experience troubleshooting production network incidents and supporting service restoration activities.
- Experience working with ISPs, carriers or managed network service providers.
- Experience with network monitoring tools such as SolarWinds/Orion, NetFlow or similar platforms.
- Experience using ITSM or ticketing platforms such as ServiceNow, Remedy or equivalent tools.
- Strong analytical and troubleshooting skills.
- Ability to manage multiple incidents and priorities in a fast-paced environment.
- Advanced English proficiency with strong written and verbal communication skills.

Nice to Have

- Experience supporting large geographically distributed network environments.
- Knowledge of ITIL-based incident and problem management processes.
- ITIL certification.
- Experience with PRTG, Nagios or Zabbix.
- Familiarity with Python or PowerShell for network automation or diagnostics.
- Knowledge of IPsec and WAN security practices.

Why Join Us?

You will work with a global technology environment supporting business-critical connectivity across hundreds of locations and collaborate with network teams, service providers and stakeholders across North America.

The position offers exposure to enterprise-scale WAN operations, modern network technologies and complex incident management within an international IT organization.

📌 WAN Network Support Engineer (Bogotá)
🏢 Stefanini Careers LATAM
📍 Bogotá