Job Description

As a Location Support Specialist, your main focus will be to provide on-site technical support by troubleshooting hardware, software, devices, and network issues, while ensuring smooth installations, configurations, and daily operations across offices, stores, and warehouses. You are a curious and solution-oriented support professional with basic IT troubleshooting knowledge, strong communication skills, and a calm, structured approach to solving technical issues.

This on-site role reports into our Tech Manager and is based out of Mexico Support Office.

A Day in the Life

Working at H&M; means no two days are ever the same, but a typical day will include the following responsibilities*

Hardware & Software Support

Provide on-site support for hardware and software issues that cannot be resolved remotely

Troubleshoot and repair user equipment, including laptops, mobile phones, tablets, and meeting room devices

Support local colleagues with setup, maintenance, and troubleshooting of devices and systems

Provide hands-on technical assistance to office, store, and warehouse teams, ensuring uninterrupted daily operations

Installations, Configuration & Equipment Handling

Support office network and access point issues in collaboration with the Global Network team

Distribute spare parts and equipment to stores (e.g., phones, tills) and assist with local installations

Conduct inspections, configurations, and installation of technical equipment for new joiners and relocations

Documentation & Vendor/Infrastructure Coordination

Maintain accurate documentation and follow up on tasks and incidents using ServiceNow

Act as the local contact for infrastructure vendors (e.g., ISP,



telephony) and assist with physical checks and maintenance

Qualifications

Who You Are:

Secondary education or equivalent; IT-related studies are meriting

Basic knowledge of hardware and software troubleshooting

Strong problem-solving and multitasking abilities

Good communication and interpersonal skills

Structured and detail-oriented approach to work

Proficiency in English and Spanish

Familiarity with ServiceNow or similar ticketing systems is meriting

Previous experience in IT support or a customer service environment is meriting

Hands-on experience with user devices, networks, and hardware setups is an advantage

Entry-level candidates with a strong interest in technology are welcome

You are curious, solution-oriented, and eager to learn. You stay calm under pressure, enjoy solving technical challenges, and take pride in providing excellent service. You communicate clearly, collaborate well with others, and approach every task with a can-do attitude.

Additional Information

Beneficios:

Ofrecemos a todos nuestros empleados del Grupo H&M; atractivos beneficios con amplias oportunidades de desarrollo en todo el mundo. Todos nuestros empleados reciben una tarjeta de descuento para empleados, que se puede utilizar en todas las marcas del Grupo H&M; en tiendas y en línea.





Además de nuestros ventajas globales, todos nuestros mercados locales ofrecen diferentes ventajas y beneficios competitivos. Tenga en cuenta que pueden diferir según el tipo de empleo y los países.

Inclusión & Diversidad:

H&M; forma parte del Grupo H&M.; En H&M; Group, estamos decididos a crear y mantener lugares de trabajo inclusivos, diversos y equitativos en toda nuestra organización. Nuestros equipos deben estar formados por una variedad de personas que compartan y combinen sus conocimientos, experiencia e ideas. Tener una fuerza laboral diversa conduce a un impacto positivo en la forma en que abordamos los desafíos, en lo que percibimos posible y en cómo elegimos relacionarnos con nuestros colegas y clientes en todo el mundo. Por lo tanto, todas las dimensiones de la diversidad se tienen en cuenta en nuestro proceso de contratación.

Nos esforzamos por tener un proceso justo e igualitario y, por lo tanto, le pedimos amablemente que no adjunte una carta de presentación en su solicitud, ya que a menudo contienen información que fácilmente puede desencadenar sesgos involuntarios.

Descripción de la compañía:

H&M; es una marca de moda que ofrece los últimos estilos e inspiración, desde piezas de moda y colaboraciones únicas con diseñadores hasta básicos de armario asequibles. Nuestra idea de negocio es moda y calidad al mejor precio de forma sostenible. Conoce más sobre H&M; .

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📌 Location Support Specialist Colombia (Bogotá)
🏢 H&M
📍 Bogotá