Office Associate - Remote

Schedule: Full-Time | Monday–Friday | U.S. Central Time

Start Time: 7:15 AM CT

Salary range: $1600- $1800 USD

About the Company

We’re a well-established residential and commercial cleaning company based in Chicago, serving hundreds of clients with a team of more than 25 cleaning technicians.

With decades of experience and a strong base of long-term customers, we’re continuing to grow and expand our presence in the U.S. residential services market. Our operations rely on organized systems, responsive communication, and a team that takes ownership of delivering a great experience for both clients and cleaning professionals.

About the Role

We’re looking for a proactive, organized Office Associate to support the day-to-day operations of our growing cleaning business.

This is a highly hands-on role where you’ll be at the center of communication between clients, cleaning technicians, and the internal team. You’ll help coordinate schedules, handle customer requests, support technician recruiting, and contribute to sales by responding to new leads and booking clients.

The idóneo candidate is fluent in English and Spanish , highly organized, and comfortable managing a high volume of requests without needing constant supervision. You should be someone who is naturally resourceful, notices what needs to be done, and follows through.

This is a long-term opportunity for someone who wants to take ownership of their role, grow with the company, and become an important part of the team.

Key Responsibilities

Daily Operations





- Communicate with cleaning technicians throughout the day to confirm schedules, attendance, and job completion
- Coordinate day-of dispatch and ensure technicians can enter properties on time
- Minimize technician wait times and quickly resolve issues that could delay a cleaning
- Make sure technicians have the information and support they need to complete their jobs successfully
- Monitor the daily schedule and make adjustments as cancellations, changes, and new requests come in

Client Communication

- Respond to client messages and requests promptly and professionally
- Communicate with clients in English regarding scheduling, access information, cleaning details, and other questions
- Update job notes and customer records accurately
- Resolve scheduling and service-related issues quickly
- Follow up on open requests to ensure nothing falls through the cracks

Sales & New Clients

- Respond to inbound cleaning service leads
- Prepare estimates and provide information about available services
- Follow up with prospects and move opportunities through the sales process

Recruiting & Team Support

- Help recruit new cleaning technicians
- Screen candidates
- Coordinate and schedule interviews

Qualifications

Required

• Fluent in English and Spanish ,



both written and spoken

- Strong communication and customer service skills
- Excellent organization and attention to detail
- Ability to manage multiple requests and priorities simultaneously
- Strong problem-solving skills and a resourceful mindset
- Previous experience in customer service, sales, administration, operations, or a similar role
- Ability to work independently and take ownership of responsibilities
- Comfortable working during U.S. business hours

• Availability to start work at 7:15 AM CT

Preferred

- Experience working with a CRM or scheduling platform
- Familiarity with Google Workspace
- Previous experience in a dispatch, operations, customer service, or coordination role

Nice to Have

- Experience working with residential services, cleaning companies, home services, or similar businesses
- Previous experience coordinating field-based teams
- Experience recruiting or screening candidates

Why Join Us?

• Long-term opportunity with a stable and established U.S. company

- Fully remote position with structured systems and documented processes
- Training resources and established procedures to help you succeed
- Direct impact on customer satisfaction, technician performance, and company growth
- Opportunity to develop your skills across operations, customer service, recruiting, and sales

If you’re highly organized, bilingual, proactive, and enjoy being the person who keeps things moving, this could be a great long-term opportunity for you.

? To apply: https://toplatintalent.com/join-us/

📌 Office Associate - Remote (Colombia)
🏢 Top Latin Talent
📍 Colombia