Bridge Enterprise Technology and Real-World Operations

Enterprise technology is only as powerful as the operations it transforms. Bridge that gap as an Implementation & Customer Experience Specialist , turning complex B2B SaaS, customer data, and workflows into practical solutions. Help general businesses adopt smarter systems while expanding your IT expertise and advancing an international career without leaving Colombia.

Your Career Snapshot

- Employment Type: Indefinite Term Contract
- Shift: Day Shift (9:00 AM-5:00 PM EST/EDT), Weekends Off
- Work Setup: Hybrid, Connecta 26, Colombia

Exciting Perks Await!

- 5 days work week
- Weekends off
- Hybrid work arrangement
- 20 vacation days in total
- Prepaid medicine
- Fully-customized Emapta laptop and peripherals
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime Office Locations - Bogotá and Medellin
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)

The Qualifications We Seek

- More than 3 years of experience in B2B SaaS support, implementation, or customer success, with a proven background supporting complex, data-heavy enterprise or operations platforms
- Experience with ERP, supply chain, inventory, accounting, or MES software, preferred over consumer applications
- Excellent spoken and written English communication skills, with strong empathy, professional polish, and tone control when communicating asynchronously or through live video calls with busy operations managers
- Advanced proficiency in Microsoft Excel or Google Sheets, including advanced lookups, pivot tables, data normalization, text parsing, and error handling for large CSV exports




- Ability to work a dedicated 6-hour daily window overlapping standard US Eastern business hours (9:00 AM-5:00 PM EST/EDT)
- Basic SQL literacy or strong aptitude to learn SQL within the first month to query PostgreSQL for support triage , strongly preferred
- Prior exposure to supply chain or ERP systems , strongly preferred
- Experience creating software documentation or video walkthroughs , strongly preferred

Your Daily Tasks Tier-1/2 Technical Support & Triage

- Serve as the first point of contact for customer tickets and technical questions
- Reproduce reported bugs and investigate data configuration issues
- Resolve user errors directly whenever possible
- Draft clear escalation briefs with replication steps and tenant IDs when core engineering intervention is required

Customer Sandbox & Demo Provisioning
- Provision new tenant environments for customer onboarding and demonstrations
- Configure role permissions according to customer requirements
- Seed realistic personas and operational mock data
- Maintain active demo environments ahead of customer onboarding sessions

Training & Customer Enablement
- Conduct live video walkthroughs with client operations personnel
- Produce guided video tutorials using Loom
- Maintain the library of module user guides and software documentation
- Update documentation with accurate and current screenshots

Customer Data Wrangling & Preparation
- Clean, map, deduplicate, and format customer legacy data exports before ingestion
- Prepare item master records,



bills of materials, vendor lists, customer sheets, beginning inventory counts, and other operational datasets
- Apply advanced spreadsheet techniques to improve data quality and ingestion readiness

Customer Release Notes & Communication
- Author clear, user-friendly release notes and feature summaries
- Translate technical product changes into practical information for non-technical operations managers, inventory clerks, and plant directors
- Communicate product updates in clear, actionable language for customers

About the Client Our client is an enterprise technology company developing an AI-native platform that connects critical business operations through one shared data model. They deliver 13 integrated modules spanning CRM, finance, manufacturing, quality, supply chain, sourcing, contracts, projects, treasury, and product lifecycle management.

Their technology combines intelligent agents, built-in AI, cross-functional automation, and connected workflows to replace fragmented systems. They help growing organizations centralize operational data, simplify complex processes, strengthen visibility, improve collaboration, and scale their business through intelligent enterprise technology.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026 , Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!

📌 Implementation Specialist (Bogotá)
🏢 Emapta Global
📍 Bogotá