We're looking for a reliable, organized, and confident Virtual Assistant to support roofing and home service businesses in the U.S.

This is a full-time, phone-focused position . A large part of your day will involve answering incoming calls, speaking with customers and leads, and providing professional customer support. You'll also assist with administrative responsibilities such as CRM management, calendars, emails, data entry, and follow-up.

If you have previous call center, BPO, customer service, or phone support experience , we'd love to hear from you!

What You'll Be Doing

- Answer incoming customer and lead calls throughout the workday
- Communicate professionally and confidently with customers
- Handle basic lead qualification and customer inquiries
- Schedule and manage appointments and calendars
- Respond to and organize emails and text messages
- Update customer and lead information in the CRM
- Manage pipeline stages, notes, and follow-up tasks
- Perform data entry and maintain accurate records
- Assist with lead follow-up and general sales support
- Complete additional administrative tasks as needed

What We're Looking For:
- Previous phone-based customer service experience is highly preferred
- Call center or BPO experience is a strong plus
- Fluent spoken and written English
- Clear, professional,



and confident phone communication
- Strong organizational and time-management skills
- Comfortable working with CRMs and other online tools
- Ability to manage multiple responsibilities throughout the day
- Reliable computer, headset, and internet connection
- Dependable, proactive, coachable, and detail-oriented
- Comfortable working full-time and spending a significant portion of the workday on the phone

Experience working with roofing, home services, construction, or similar industries is a plus, but not required.

REQUIRED TO APPLY

Along with your application, please submit a short audio introduction using Vocaroo .

In your recording, please briefly tell us:

- Your name
- Your previous VA, customer service, BPO, or call center experience
- How much experience you have handling customers over the phone
- Why you believe you'd be a good fit for this position

Please include the Vocaroo recording link with your application.

Hiring Quickly

We're actively reviewing applications and plan to begin interviewing selected candidates today and tomorrow .

- If you have strong phone skills, great English, and the ability to stay organized while providing excellent customer service, we'd love to hear from you!

📌 General Virtual Assistant (Colombia)
🏢 Marketing411
📍 Colombia