- Ensure new and existing ACI customers receive a first-class delivery service in accordance with customer expectations and contractual agreements
- Identify and develop solutions for customers using company products, outsourced solutions and/or proprietary tools/techniques implemented by others
- Define customer needs and develop plans and proposals for project delivery
- Analyze clients’ business needs and recommend appropriate information technology solutions using ACI methodologies
- Conduct analysis of corporate objectives, business functions and processes
- Work with project delivery teams to solve product-related issues and recommend workaround solutions
- Communicate regularly with Technical Consultants and project managers, providing status updates and relevant business information
- Support regional/product business development and sales support efforts for a territory, industry or account
- Assist customers with implementation efforts to ensure successful product adoption
- Assist with mitigation actions and contingencies




- Identify information needed to clarify risks or business situations, obtain it from appropriate sources, and use skillful questioning
- Perform other duties as assigned
- Understand and adhere to corporate policies, including the ACI Code of Business Conduct and Ethics

Requirements
- Bachelor’s degree in Computer Science, Information Systems/Management, Business, Accounting or Finance or equivalent experience
- 2+ years of experience in technology, consulting, or related roles (early-career profiles welcome)
- English level: at least B2 (required)
- Ability to communicate in a general environment
- Standard work environment
- Majority of time spent on PC

Core Competencies
Demonstrates expertise in analyzing business needs and delivering tailored information technology solutions while ensuring exceptional customer service and adherence to corporate policies. Proficient in project delivery, communication, and supporting business develop

📌 Associate Technical Consultant (Bogotá)
🏢 Jobtailor
📍 Bogotá