- Manage top-tier merchants in Latin America and build strong, mutually beneficial relationships
- Act as the single point of contact for customers and liaise across internal teams
- Understand merchant businesses, present business reviews, launch projects, and solve pain points
- Assess merchant goals using business acumen and analytical abilities
- Synthesize complex datasets and use data to tell compelling stories
- Prioritize and manage multiple cross-department projects
- Anticipate client needs and develop solutions
- Develop joint strategies benefiting merchants and Nuvei
- Conduct client visits and quarterly business reviews
- Oversee client integrations to the Nuvei platform when needed
- Collaborate with technical teams on new merchant features
- Achieve targets and maintain client account management plans
- Forecast and track client account metrics
- Analyze transactional data to improve customer performance
- Identify opportunities to grow existing client business
- Coordinate with internal functions to ensure consistent service




- Collaborate with sales teams to reach prospective clients
- Advise clients on payments, regulatory changes, and competitive developments

Requirements
- Minimum 5+ years of experience in a relationship management role with significant client-focused solutions experience
- Strong payments industry experience
- C-suite communication and management skills
- Knowledge and experience within the travel industry (desired)
- Excellent presentation and negotiation skills
- Excellent written and verbal communication skillsExperience in data analytics
- Proven project management skills
- Highly motivated team player
- Creative thinker with a goals-oriented perspective
- Independent, self-motivated, entrepreneurial
- Full professional written and verbal proficiency in English and Portuguese; Spanish desired
- Availability to travel
- Based in Colombia

Core Competencies

Demonstrates expertise in relationship management, client-focused sol

📌 Relationship Manager (Bogotá)
🏢 Jobtailor
📍 Bogotá