C1 ENGLISH LEVEL IS REQUIRED. THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.

Bilingual Legal Intake Specialist

Job ID: AELDEE1
Industry: Legal
Location: LATAM
Job Status: Full Time
Work Schedule: Monday to Friday, 8:30am to 5:30pm (EST)
Salary: $8 - $10 per hour
Target Start Date: ASAP

ROLE OVERVIEW

About the Client:

Our client is a premier, highly established Florida-based personal injury law firm with multiple offices across the state. With decades of combined legal experience and over $150 million recovered for clients, the firm specializes in advocating for individuals who have suffered serious injuries, motor vehicle accidents, and wrongful deaths.

Under forward-thinking executive leadership, the firm is actively modernizing its entire operational ecosystem to future-focused standards—eliminating traditional paper-based processes in favor of a high-efficiency tech stack powered by cloud legal CRMs and enterprise-grade generative AI platforms.

About the Role:





The Bilingual Legal Intake Specialist manages initial inquiries from prospective clients. In this role, you will receive prospective client leads routed through the firm's intake system, conduct structured interviews, screen for case eligibility, and execute representation agreements.

This position requires a balance of empathy, attention to detail, clear communication, and comfortable navigation of legal CRM software to guide qualified callers smoothly through the retainer process.

Key Responsibilities

1. Call Handling, Screening & Case Conversion

Inbound Call Handling: Live-receive prospective client calls, conduct structured intake interviews, screen for case eligibility, and secure signed representation agreements.

Empathetic Engagement: Build trust and rapport with callers navigating stressful situations (motor vehicle accidents, slip-and-falls, wrongful death).

Retainer Execution: Guide qualified prospective clients through digital retainer agreemen

📌 Bilingual Legal Intake Specialist (Colombia)
🏢 Visa Hunt
📍 Colombia