- Perform routine support duties with guidance
- Assist with first-line user support by guiding users through steps to restore functionality
- Troubleshoot hardware, software, and connectivity issues using remote access tools
- Escalate complex issues to second- and third-level resolver teams
- Coordinate and fulfill end-user service requests, including software installation and user administrative requests
- Manage tickets to closure and keep users/clients updated on status and progress
- Learn and comply with Service Desk, desktop, peripheral, connectivity, and security policies and procedures
- Contribute to continuous improvement of the Service Desk knowledge base
- Deliver results in support of organizational SLAs
- Assist with special projects as assigned

Requirements
- High School diploma or GED required
- Generally, less than 1 years’ experience in area of responsibility





Core Competencies
Demonstrates proficiency in troubleshooting hardware, software, and connectivity issues while providing first-line user support. Committed to adhering to Service Desk policies and contributing to the continuous improvement of support processes.
Highest-signal resume keywords
- Troubleshooting Hardware Issues
- User Support
- Service Desk Compliance
- Ticket Management
- Continuous Improvement

ATS Optimization Keywords
Certifications & Qualifications
- High School Diploma
- GED

Industry Keywords
- Service Desk
- User Administrative Requests
- Software Installation
- SLA
- Knowledge Base

Tools & Technologies
- Remote Access Tools

📌 Part Time Associate Agent (Oriente Antioqueño)
🏢 Jobtailor
📍 Oriente Antioqueño