We are hiring in Latin America! Dev.Pro is a general team of IT professionals helping tech companies scale their business through software engineering expertise. Operating as a remote-first company, our developers work across 55+ countries on five continents, giving us the flexibility and skillset to deliver high-quality engineering for projects of any size or complexity. Clear communication and following through on our commitments are at the core of how we work. Our people have the freedom to work from anywhere, along with the opportunity to grow — both professionally and personally — as part of a diverse, dedicated team.Our client is looking for a Digital Support Analyst to join their Guest Engineering team supporting digital and e-commerce services used by guests and franchise locations globally. In this role, you'll help ensure issues affecting the digital experience are addressed with the appropriate urgency. You'll collaborate with internal teams and external partners to drive technical issues to resolution and support changes to digital services.What's in it for you:Support digital services that power the ordering experience for millions of guests worldwideSolve real-world technical challenges and strengthen your investigation and incident management skillsGain hands-on experience with AWS Lambda, Dynatrace, Postman, and moreIs that you?5+ years of experience in technical support rolesStrong investigation, root-cause analysis, and incident management skillsExperience triaging, investigating,





and escalating technical issues based on impact and severityStrong verbal and written communication skillsExperience with technical documentation and translating technical issues to non-technical audiencesCollaborative mindset and ability to explore solutions beyond standard proceduresDesirable:Familiarity with AWS Lambda and DynatracePrior QSR experience supporting public-facing e-commerce applicationsExperience supporting third-party delivery applications or integrationsFamiliarity with Postman and ServiceNowFamiliarity with DynamoDB, Azure DevOps, and BrowserStackExperience with Point-of-Sale (POS) supportExperience with public-facing support or support across a large client/user baseBachelor's degree or higher in Computer Science, Software Engineering, or a related field, or relevant practical experienceKey Responsibilities And Your ContributionIn this role, you'll help address issues affecting the digital experience and support their timely resolution.Respond to and triage alerts related to e-commerce applications and servicesEscalate incidents as needed based on their impact and severityTriage and investigate incidents escalated from Level 1 Technology SupportTrack incidents through resolution, escalating to additional teams as neededRespond to out-of-band and ad-hoc support requestsSupport new application and service deploymentsWork with development teams and external partners to drive issues or changes to resolutionMonitor and analyze logs, trends, and guest feedback related to digital servicesRelay information, knowledge, and status updates to support teams#J-*****-Ljbffr

? Intermediate/Senior Digital Support Analyst - Op*****-Os (Cundinamarca)
? Dev.Pro
? Cundinamarca

📌 Intermediate/Senior Digital Support Analyst Os (Cundinamarca)
🏢 Reconocida empresa
📍 Cundinamarca