IT Level 2 Support Engineer for Managed Services Provider (MSP)

We are seeking someone with managed IT services experience working for an Enterprise level IT Managed Services Provider (MSP) with practices and solutions for small and medium businesses. The candidate will deliver company enterprise-level IT support and solutions that are tailor‑made to relieve all of our customers’ organizational technology‑induced pain points.

Requirements
- Excellent English language verbal, interpersonal, and written communication skills at least at a level of C1 Advanced
- 3+ Years of advanced IT support (MSP) experience
- Proficient in PowerShell / scripting
- Advanced knowledge in server, firewall and networking
- Advanced knowledge in Cloud technologies such as O365, Azure, Exchange, SharePoint & Intune
- Must be a great communicator
- Organized & Consistent
- Team player
- Process‑driven individual

Duties
- Ability to troubleshoot complicated technical issues
- Research & explore new technologies
- Ability to work under stress & deadline pressure




- Ability to communicate effectively across different individuals, departments, and external parties
- Ability to properly document service call notes, create and maintain checklists, and create diagrams

Benefits
- Competitive salary
- Opportunity to work on diverse and exciting projects
- Supportive and collaborative work environment
- Weekly payments
- Weekly incentives based on performance
- Weekends off
- Hiring bonus
- Growth opportunities
- Referral bonus
- National holidays pay double the hourly rate
- US holidays off when applicable
- Best work environment in Santiago
- Morning shift available
- Back‑office positions

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Other

Industries

IT Services and IT Consulting

Location: Bogota, D.C., Capital District, Colombia

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This role is currently open.

📌 IT Level 2 Support Engineer for Managed Services Provider (Colombia)
🏢 OSA Outsourcing Advantage
📍 Colombia