About the Company
Join a leading provider of 3D design and manufacturing solutions supporting companies through innovative technologies such as SOLIDWORKS and the Dassault Systèmes 3DEXPERIENCE platform. This is an exciting opportunity to become part of a fast-growing industry while helping customers maximize the value of their software and solutions.
The company culture is centered around being people-focused, driving excellence, and remaining adaptable in a constantly evolving environment.
Position Overview
We are seeking a proactive, customer-focused, and results-driven Customer Success Manager (CSM) to manage and grow relationships with assigned customer accounts. This role will oversee the full customer lifecycle, including onboarding, SaaS activation, product adoption, renewals, and expansion opportunities.
The adecuado candidate is relationship-oriented, highly organized, and experienced in managing customer portfolios while driving customer retention and revenue growth.
Key Responsibilities




- Serve as the primary point of contact and strategic partner for assigned customer accounts
- Manage the full customer lifecycle, including onboarding, activation, adoption, renewals, and account expansion
- Build strong long-term relationships that drive customer satisfaction and loyalty
- Conduct regular business reviews with customers to ensure success and identify growth
- Identify upsell and cross-sell opportunities within existing accounts
- Achieve monthly and annual KPIs, retention goals, and revenue targets
- Collaborate cross-functionally with internal teams to deliver an exceptional customer experience
- Convert quotes into sales orders and assist with subscription renewals
- Process customer payments, including credit card transactions
- Create and manage renewal quotes within Salesforce
- Coordinate customer onboarding and implementation activities with internal teams
- Maintain accurate and up-to-date records in Salesforce, including customer activities, conta

📌 Customer Success Manager (Colombia)
🏢 Ground Game
📍 Colombia