Healthcare Customer Service (back office)
Connext Bogota, D.C., Capital District, Colombia
The Healthcare Benefits Administrator manages COBRA benefits administration, ensuring timely enrollments, accurate terminations, and proper insurance coverage verification. This is a back-office healthcare role focused on benefits operations and participant support.
Responsibilities
- Administer COBRA enrollments and terminations.
- Guide participants on benefits options and election processes.
- Coordinate with insurance carriers to verify coverage and eligibility.
- Maintain accurate records and generate reports for elections, payments, and terminations.
- Manage portal access for participants, brokers, and HR teams.
- Act as the main point of contact for COBRA-related inquiries.

Requirements




- 1–3 years of experience in customer support, healthcare support, or benefits administration.
- Experience with COBRA or health insurance benefits.
- Strong attention to detail and organizational skills.
- Clear written and verbal communication skills.
- Comfortable using benefits portals and basic reporting tools (Excel, Word).
- Ability to manage multiple tasks independently.

Seniority Level
Entry level
Employment Type
Full-time
Job Function
Customer Service
Industries
Hospitals and Health Care
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📌 Healthcare Customer Service (Colombia)
🏢 Connext
📍 Colombia