- Accurately enter, validate, and maintain customer sales orders in enterprise systems according to pricing, contracts, and compliance requirements
- Review order completeness and resolve discrepancies involving pricing, product availability, customer master data, or delivery requirements
- Serve as a primary contact for order-related inquiries from internal stakeholders and external customers across LATAM markets
- Coordinate with Supply Chain, Logistics, and Finance to ensure on-time fulfillment, accurate invoicing, and issue resolution
- Monitor order status, backorders, and exceptions, proactively communicating updates and corrective actions
- Ensure adherence to company policies, internal controls, regulatory requirements, audit standards, and documentation standards
- Support continuous improvement by identifying process gaps, inefficiencies, and recurring order issues
- Maintain accurate records and documentation for reporting, compliance, and performance metrics

Requirements

- Bachelor's degree in Business Administration, Supply Chain, Logistics, Finance, or a related field required
- Minimum of 2-4 years of experience in order management, customer service, supply chain operations, or a related function
- Proven experience entering and managing sales orders in ERP systems such as SAP or similar platforms
- Strong attention to detail and ability to manage high transaction volumes accurately
- Ability to analyze order issues and collaborate cross-functionally to drive resolution
- Working knowledge of order-to-cash processes, pricing structures, and basic invoicing concepts




- Experience supporting Latin America markets within a regional or integral organization preferred
- Background in medical devices, life sciences, or regulated industries preferred
- Familiarity with service level agreements and customer performance metrics preferred
- Experience with process improvement or standardization initiatives preferred
- Intermediate to advanced proficiency in Microsoft Excel and reporting tools
- Spanish required
- English proficiency, written and verbal, required
- Portuguese preferred
- Limited travel availability, less than 10%, primarily domestic or regional
- No certifications required

Core Competencies

Demonstrates expertise in order management and customer service within supply chain operations, with a strong focus on compliance, process improvement, and cross-functional collaboration. Proficient in managing sales orders in ERP systems and maintaining accurate records for reporting and performance metrics.

Highest-signal resume keywords

- Order Management
- ERP Systems (SAP)
- Supply Chain Operations
- Spanish Language Proficiency
- Process Improvement

ATS Optimization Keywords

Hard Skills

- Sales Order Entry
- Order-to-Cash Processes
- Pricing Structures
- Invoicing Concepts
- Data Analysis
- Microsoft Excel
- Reporting Tools

Soft Skills

- Attention to Detail
- Collaboration
- Problem Solving

Industry Keywords

- Customer Service
- Logistics
- Compliance Requirements
- Audit Standards
- Medical Devices
- Life Sciences
- Service Level Agreements

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📌 CS Order Entry (Bogotá)
🏢 Jobtailor
📍 Bogotá