Essential Duties and Responsibilities:Administrative & Scheduling SupportManage and maintain the Training team’s Outlook calendar using Microsoft Bookings, including scheduling sessions, sending invitations, and handling updates or cancellations.Provide responsive support to internal stakeholders with questions related to LighthouseAI’s software and platforms.Content Development & Curriculum SupportCollaborate with Training Specialists to build, update, and maintain training curriculum and course materials.Synthesia — Produce professional training videos; script, build, and publish AI-generated video content aligned with instructional goals.Clipchamp — Create and edit screen recordings and short-form tutorial content; record, trim, caption, and finalize recordings for internal distribution.Thinkific — Build, update, and manage course content, learner enrollments, and reporting; maintain the LMS courselibrary, ensure learner data accuracy, and support enrollment workflows.Zendesk — Maintain and update help desk knowledge base articles; monitor for platform changes and proactively update articles as new features are released.Employee Training & Help DeskAnswer internal help desk questions from employees regarding platform and tools.Assist with or lead new hire software orientation/training sessions as the team’s needs evolve.Technical Writing & Training DocumentationDraft, format, and maintain training documentation including quick reference guides, job aids, and step-by-step user instructions.Collaborate with Training Specialists and subject matter experts to translate complex processes into clear, accessible written materials for a diverse learner audience.Ensure documentation is kept current as software, policies,



or workflows evolve; version-control and archive materials appropriately.Apply consistent voice, formatting standards, and plain-language principles across all written training assets.Educational & Work Experience Qualifications:Bachelor’s degree or equivalent combination of education and relevant work experience requiredExperience level can vary — we value demonstrated skills, growth mindset, and potential as much as years of experienceCandidates with a background in a regulated industry (outside of pharma) will be given strong considerationExperience in instructional design or learning & development content creationFamiliarity with adult learning principles (e.G., ADDIE, Bloom’s Taxonomy, microlearning)Background in regulatory compliance (e.G., pharma, healthcare, life sciences) or equivalent highly regulated industry experiencePrior experience supporting a training, HR, or L&D; team in an administrative or coordinator capacityOther Qualifications:Advanced English proficiency required (equivalent to CEFR C1/C2) both verbal and written, with the ability to craft professional emails and produce clear, well-structured documentation.Candidates must have in-depth, working knowledge of the following:Microsoft 365 Suite Required with In-Depth Proficiency: Outlook, Bookings, Teams, O365Training & LMS Platforms (Synthesia, Clipchamp, Thinkific)Experience with ZendeskGeneral Technical Acumen:Demonstrated ability to learn new software platforms quickly and independentlyComfort troubleshooting common software and platform issues for non-technical usersAbility to document processes and create clear how-to contentCompensation:8,000,000–10,000,000 COP/monthBenefits:PTO and Paid Holidays#J-18808-Ljbffr

📌 Training Support Coordinator (Colombia) (Cundinamarca)
🏢 Lighthouseai
📍 Cundinamarca