Position:Customer Service Representative (inbound/outbound) (Remote – Colombia-Based Only)? Miami-based company | ? Remote work from ColombiaSunny Bliss Plumbing & Air is a fast-growing, family-owned plumbing and HVAC company serving homeowners across Miami-Dade and Broward. Our growth is driven by exceptional customer experience, strong follow-up, and a proactive sales mindset.We’re looking for aCustomer Growth Specialistbased in Colombia — someone confident on the phone, comfortable with outbound calling, and motivated by building relationships that turn into long-term customers.This isnot a passive CSR role. This role blends customer experience, outbound calling, follow-up, and relationship building. If you enjoy conversations, know how to build trust, and like working toward results, this role is for you.? What You’ll DoHandleinbound and outbound calls, texts, and emailswith a professional, friendly, and confident toneProactivelyfollow up with past and current customersto drive repeat business, memberships, and rebookingSchedule service appointments and coordinate with dispatch using our systems (ServiceTitan experience is a plus)Support customer experience initiatives before, during,



and after serviceIdentify opportunities toadd value and recommend next stepsbased on customer needsMaintain accurate records in our CRM and job management systemsParticipate indaily Zoom meetingsas part of your workday to collaborate with the team and handle live situations✅ What We’re Looking ForBased inColombiawith a stable internet connectionFluent English (spoken and written) – non-negotiable2+ years of experience incustomer service, outbound calling, or inside salesConfident communicator with strong phone presence and follow-up skillsComfortable in remote environments, includingZoom meetings with camera onOrganized, proactive, and able to work independently while collaborating with a remote teamSales-oriented mindset with a genuine focus on customer experienceAlignment with our core values:Integrity, Accountability, Constant Improvement, Teamwork, and Desire to Win? What We OfferCompetitive compensation (discussed during the interview process)Performance-based bonuses tied to results and follow-up qualityLong-term opportunity with a growing U.S.-based companyClear growth path as the company scalesSupportive leadership and a team that values ownership and accountabilityflexibility benefits that come from working remotelyWe look forward to meeting motivated professionals who want to grow with us and make a real impact.– The Sunny Bliss Plumbing & Air TeamTo Apply use the easy apply on LinkedIn and complete the screening interview via this link: https://app.Hireflix.Com/public-application/682cec64ffb755652523b3d8#J-18808-Ljbffr

📌 Remote Customer Growth Specialist — Colombia
🏢 Sunny Bliss Plumbing & Air
📍 Colombia