IBM iSeries (AS/400) Infrastructure Operator – L1

Experience: 1–3 Years

Location: Mediline, Colombia

Job Summary

We are seeking an IBM AS/400 (iSeries) System Operator - L1 to provide first-level monitoring and operational support for enterprise IBM i environments. The idóneo candidate will monitor system health, jobs, and backups, perform routine operational tasks, and escalate issues following documented runbooks and procedures. This role provides 24x7 shift coverage and serves as the first point of contact for IBM i operational incidents, working under the guidance of L2 and L3 Administrators.

Key Responsibilities

System Monitoring & Operations

- Monitor IBM i (AS/400) system health, job queues, message queues, and system logs on a continuous basis.
- Respond to and acknowledge system alerts within defined SLAs.
- Perform routine system checks (disk space, active jobs, subsystem status) per shift checklists.
- Log all incidents accurately in the ticketing system with clear descriptions and initial triage notes.

Backup Operations
- Monitor scheduled backup jobs (BRMS) for successful completion.
- Identify and report backup failures or unsaved objects to L2/L3 following escalation procedures.
- Perform routine tape loading, labeling, and handling tasks as directed.

Job Scheduling & Batch Operations
- Monitor Advanced Job Scheduler queues and batch job completion status.




- Restart failed jobs following documented runbooks; escalate jobs requiring analysis.
- Maintain shift handover logs summarizing job status and open issues.

Basic User & Access Support
- Perform routine user profile tasks such as password resets and profile enable/disable requests, following approved procedures.
- Escalate access or security-related requests outside standard procedures to L2.

Incident Response & Escalation
- Perform first-level troubleshooting using documented runbooks and knowledge base articles.
- Escalate unresolved or complex incidents to L2 Administrators with complete diagnostic information.
- Follow incident management and change management procedures for all actions taken.

Tape & Device Operations
- Operate tape library hardware for scheduled backup and restore jobs.
- Report device errors, media issues, or hardware alerts to L2/L3.

Documentation & Reporting
- Maintain accurate shift logs, incident records, and operational checklists.
- Generate routine status reports on job completion, backup success rates, and open incidents.

Work Environment
- 24x7 shift-based enterprise production support environment (rotating shifts).
- Strict adherence to documented runbooks, checklists, and escalation procedures.
- May be required to support extended hours during planned maintenance or critical incidents.

📌 Infrastructure Operator (Medellín)
🏢 Georgia IT
📍 Medellín