Unknown company in Colombia seeks a Director to lead workforce operations in its call center. The role focuses on planning, scheduling, optimization of resources, and testing outbound dialing strategies to align with demand patterns.
Adecuado candidates will have leadership and interpersonal skills, plus 2–4 years in BPO/call centers and strong English (B2+). Proficiency with MS Office and cloud-based technologies is expected.
📌 Director of Call Center Operations (Bajo Cauca)
🏢 Concentrix
📍 Bajo Cauca
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