Director to lead the planning, scheduling, and optimization of workforce operations in our call center. The idóneo candidate will ensure optimal alignment of resources with demand patterns and design and test different outbound dialing strategies to...

A leading online education platform in Colombia is seeking a Director to lead workforce operations in their call center. The role requires excellent leadership and interpersonal skills, with a focus on optimizing resource planning and managing...
- communication, facilitation, and interpersonal skills.
- 2-4 years of experience in the BPO/Call center industry and with cloud-based technologies.
- Strong English proficiency (B2+).
- Strong knowledge of Microsoft Office applications including Project, Word...

and Call Center Routing. Proficient in understanding and documenting the infrastructure requirements and specifications, including resource types, networking, security, and compliance needs. Knowledge of automation tools and frameworks for building, testing...

📌 Trabajo estable: Asesor Call Center (Bajo Cauca)
🏢 Concentrix
📍 Bajo Cauca