? We’re Hiring | Director of Operations – Barranquilla

We’re looking for an experienced Director of Operations to lead a growing BPO operation in Barranquilla.

This role goes beyond day-to-day operations. You’ll be responsible for building and scaling the operation, developing leaders, strengthening client relationships, and driving financial and operational performance.

What you’ll do:

- Lead Operations and Senior Operations Managers
- Serve as a key escalation point and strategic partner for clients
- Drive KPIs, Quality, WFM, forecasting, and continuous improvement
- Oversee budgets, revenue, costs, profitability, and growth projections
- Lead strategic initiatives and process improvement
- Build the leadership structure needed to support account growth
- Lead QBRs and support high-level client interactions and visits

What we’re looking for:

- BPO / Contact Center leadership experience




- Senior Operations Manager or Director-level experience or equivalent.
- Advanced English
- Strong client management and presentation skills
- Financial and revenue acumen
- Experience with WFM, forecasting, and operational planning
- Lean / Six Sigma experience (Yellow Belt or higher is a plus)
- Strategic mindset with strong execution skills

? Barranquilla, Colombia

If you’re an operations leader who knows how to build, scale, improve, and grow an operation, we’d love to hear from you.

? Send me your CV via DM or tag someone who could be a great fit!

#Hiring #DirectorOfOperations #BPO #OperationsLeadership #ContactCenter #Barranquilla #Colombia #Leadership #ContinuousImprovement

📌 Director Of Operations (Barranquilla)
🏢 Lean Solutions Group
📍 Barranquilla