Customer Service Advisor Chat | Bogotá – On-Site (B&M; Conecta)Join one of the world’s most recognized technology and entertainment companies! Become part of the TP team and provide exceptional customer service to users of game platforms.

If you have strong communication skills, enjoy helping customers, and are passionate about technology and delivering great experiences, this opportunity is for you!

What will you do?

- Provide customer service through chat interactions.
- Assist users with account-related inquiries and requests.
- Support customers with subscription cancellations and refunds.
- Identify customer needs and provide accurate and effective solutions.
- Demonstrate active listening, empathy, and excellent customer orientation.
- Handle customer concerns professionally and efficiently.
- Accurately document customer interactions and information in internal systems.
- Meet quality, productivity, typing, and performance indicators.

We are looking for people who:

- Have a B2+ English level.
- Have excellent written and verbal communication skills.
- Demonstrate strong active listening and empathy.
- Have a customer-oriented mindset and a passion for providing excellent service.
- Are proactive, dynamic, and results-driven.
- Are comfortable providing technical support and assistance through chat.

Job Conditions

- Training Salary: COP $2,133,334 per month.
- Production Salary: COP $2,666,666 per month.
- Contract Type: Indefinite-term contract.
- Language: English B2+.
- Work Modality: On-site.
- Location: B&M; Bogotá Conecta.
- Work Schedule: Full-time – 40 hours per week.
- Bonus: Performance-based bonus.

Training (TRN)

- Duration: 2 weeks.
- Schedule: Monday to Friday, 10:00 a.m. – 7:00 p.m.





OJT / Nesting

- Duration: 3 weeks.
- Schedule will be adjusted according to the production-stage schedule.

Operations (OPS)

The operation has two possible schedules:
- 10:00 a.m. – 7:00 p.m., Monday and Tuesday off.
- - 12:00 p.m. – 9:00 p.m., Monday and Tuesday off.
- - Workload: 40 hours per week, full-time.
- Bonuses & Benefits

- Performance-based bonus.
- Opportunities to develop your customer service and technical support skills.
- Possibility to grow professionally within the operation and pursue internal opportunities.

About the Campaign

This is an English-language customer service campaign focused on chat support for users of game platforms.

As a Customer Service Advisor, you will assist customers with different account and platform-related needs, including account management, subscription cancellations, refunds, and other technical or service inquiries.

The position requires excellent written English, active listening, empathy, and the ability to understand customer needs and provide clear and effective solutions through chat.

What Makes Us Different?

We are experts in digital business services, with a presence in 100 countries and nearly 500,000 employees worldwide. In addition, Great Place To Work® has certified us as one of the best places to work in Colombia and around the world.

At Teleperformance, we constantly innovate and always strive to go beyond expectations.

At TP, we promote diversity, equity, and inclusion in every connection. We value the different perspectives and identities of our clients and employees, fostering an inclusive culture where every voice is heard, respected, and valued.

Make a difference with the TOP Team! ?

📌 Customer Service Advisor Chat Bogotá OnSite
🏢 Tp
📍 Bogotá