About Us:

Integra Talent Group is a leading recruitment and talent solutions firm specializing in connecting top-tier professionals with businesses across a variety of industries. We pride ourselves on matching qualified candidates with the right opportunities, ensuring that businesses meet their staffing needs while providing individuals with meaningful career growth.

With a diverse portfolio of clients spanning the BPO, marketing, technology, and other dynamic sectors, Integra Talent Group offers a tailored approach to recruitment, identifying the best talent for both temporary and long-term roles.

Whether you’re a company looking for skilled professionals or a candidate seeking new career opportunities, Integra Talent Group is dedicated to fostering successful partnerships and driving mutual success.

Our mission is simple: to connect exceptional people with exceptional opportunities.

Location:

Barranquilla - Hybrid.

Description:

We are seeking a friendly, professional, and customer-oriented Customer Service Agent to join our team. The idóneo candidate will be passionate about helping customers, providing exceptional service, and resolving issues in a timely and efficient manner. This role involves interacting with customers via phone, email, or chat, addressing inquiries, troubleshooting problems, and ensuring a positive customer experience.

As a Customer Service Agent, you will be the first point of contact for our customers and will play a key role in maintaining customer satisfaction and loyalty.

Responsibilities:

- Answer incoming customer calls, emails, or chat inquiries promptly and professionally.

- Provide clear and accurate information about products, services, policies, and procedures.

- Assist customers with troubleshooting issues, handling complaints, and resolving concerns.

- Identify and address customer needs in a courteous and effective manner.





- Resolve customer issues or escalate them to the appropriate department when necessary.

- Follow up on unresolved customer issues to ensure a complete and satisfactory resolution.

Role Requirements:

- Previous experience in a customer service role is preferred, but not required.

- Experience in handling customer complaints and resolving issues is a plus.

- Strong verbal and written communication skills.

- Ability to communicate complex information in a clear and concise manner.

- Ability to listen to customer issues, identify the root cause, and propose effective solutions.

- Ability to handle multiple inquiries and tasks simultaneously while maintaining a high level of service.

- Comfortable using customer service software, CRM tools, and Microsoft Office Suite (Word, Excel, Outlook).

At Integra Talent Group, our people are essential to our success, which is why we prioritize diversity in the backgrounds and experiences of our team. We are an Equal Opportunity Employer, and our employees come from a wide range of strengths, experiences, and backgrounds, all working to make an impact both within and beyond the workplace. Diversity at Integra Talent goes beyond race and gender identity—it also encompasses age, disability status, sexual orientation, religion, and other aspects of individual identity.

The unique perspectives of our employees are crucial to our success, and creating an inclusive environment is a shared responsibility.

Please be cautious of fraudulent job listings, consulting offers, or employment opportunities from unreliable sources. These could be attempts to steal personal information or trick you into paying fees for recruitment or training services.

Integra Talent

Group does NOT require any application, processing, or training fees at any point in the hiring process. If you have any concerns about the authenticity of any communications from Intergra Talent Group, please contact us at [email protected] before taking any further steps.

📌 Customer Service Agent (Barranquilla)
🏢 Integra Talent Group
📍 Barranquilla