We are looking for por next customer service agent professional with experience in bilingual customer service and operational management, excellent communication skills, and the ability to interact with prospects and clients, identify opportunities, follow up effectively, and work collaboratively with licensed agents.

Responsibilities

- Support agents with quoting, binding, policy issuance, and underwriting processes.
- Handle client and agent requests related to policy servicing, endorsements, certificates, and billing.
- Proactively manage the Book of Business, identifying cancellation risks and retention opportunities.
- Follow up on outstanding payments, notices of cancellation, and policy renewals.




- Manage the renewal process and contribute to retention targets.
- Keep policy, client, and activity information accurate and up to date in company systems.

Requirements

- B2+ / C1 English proficiency.
- Experience in Customer Service, BPO, insurance, or financial services serving the U.S. market.
- Strong communication, organization, and follow-up skills.
- Intermediate proficiency in CRM systems and Excel/Google Sheets.
- Customer-focused and results-oriented.
- Based Salary+Commisions
- Remote for the first 1–3 months, then on-site

📌 Bilingual Call Center Support-Barranquilla
🏢 Claro Insurance
📍 Barranquilla