Bogotá, Colombia or Mexico City, Mexico | Part-Time | 25–30 hours/week

At Coally, we’re building AI-powered career infrastructure connecting education, talent and employment across Latin America and the U.S.

Today, more than 3 million people are registered in our ecosystem, and we work with universities and institutions across the region.

We’re looking for an early-career, highly organized, proactive and AI-native person to help us build a more scalable way of managing Customer Success.

This is not a traditional KAM role.

You’ll work at the intersection of:

Customer Success + Account Operations + Analytics + Engagement + AI

Your mission will be simple:

Make sure clients succeed, commitments move forward, issues are detected early, and recurring Customer Success work becomes progressively automated.

You’ll be responsible for things like:

- Preparing and participating in client meetings
- Making sure decisions, owners and deadlines actually move forward
- Monitoring tickets, unresolved issues and account risks
- Maintaining an updated account health view
- Coordinating client needs with Analytics, Product and Growth
- Detecting engagement problems and working with our Growth team on solutions
- Identifying qualified upsell opportunities and passing them to the commercial team
- Improving onboarding materials, tutorials, FAQs and support resources
- Using AI to prepare meetings, summarize conversations, analyze tickets, draft follow-ups and automate repetitive work
- Bringing structured Voice of Customer insights back to the company

One of the core principles of the role is:



Every recurring manual task should be considered a candidate for automation.

We’re looking for someone who:

- Has 0–1 year of professional experience
- Is extremely organized and closes loops
- Communicates well with clients
- Learns very fast
- Uses AI naturally in their daily work
- Is comfortable working with basic data
- Takes ownership without needing constant reminders
- Is curious about automation and improving processes
- Has strong written and verbal communication

English is highly desirable. Work modelThis is a part-time role of approximately 25–30 hours per week.

The position may be based in:

? Bogotá, Colombia

? Mexico City, Mexico

We expect approximately 3 days per week in person, either with the team or in relevant client activities, with the remaining work organized flexibly depending on priorities.

CompensationFor candidates based in Colombia:

COP $3,000,000 – $3,500,000 per month, depending on experience and agreed weekly dedication.

For candidates based in Mexico:

Competitive local equivalent based on experience and scope.

The role may also include a quarterly performance bonus tied to client health, execution quality, automation improvements and qualified expansion opportunities identified.

For someone exceptional, this role can evolve quickly into a full-time Customer Success & Account Operations Lead position.

The principle behind the role:

Your job is not to have meetings with clients. Your job is to make sure clients succeed and that the system behind them becomes better every week.

If this sounds like you, apply here

📌 AI Customer Success & Account Operations Associate (Medellín)
🏢 coally
📍 Medellín