Job Description
As a Location Support Specialist, your main focus will be to provide on‑site technical support by troubleshooting hardware, software, devices, and network issues, while ensuring smooth installations, configurations, and daily operations across offices, stores, and warehouses. You are a curious and solution‑oriented support professional with basic IT troubleshooting knowledge, strong communication skills, and a calm, structured approach to solving technical issues.
This on-site role reports into our Tech Manager and is based out of Mexico Support Office.
A Day in the Life
Working at H&M; means no two days are ever the same, but a typical day will include the following responsibilities*
Hardware & Software Support
- Provide on-site support for hardware and software issues that cannot be resolved remotely
- Troubleshoot and repair user equipment, including laptops, mobile phones, tablets, and meeting room devices
- Support local colleagues with setup, maintenance, and troubleshooting of devices and systems
- Provide hands-on technical assistance to office, store,
and warehouse teams, ensuring uninterrupted daily operations
Installations, Configuration & Equipment Handling
- Support office network and access point issues in collaboration with the Integral Network team
- Distribute spare parts and equipment to stores (e.g., phones, tills) and assist with local installations
- Conduct inspections, configurations, and installation of technical equipment for new joiners and relocations
Documentation & Vendor/Infrastructure Coordination
- Maintain accurate documentation and follow up on tasks and incidents using ServiceNow
- Act as the local contact for infrastructure vendors (e.g., ISP, telephony) and assist with physical checks and maintenance
Qualifications
Who You Are:
- Secondary education or equivalent; IT-related studies are meriting
- Basic knowledge of hardware and software troubleshooting
- Strong problem-solving and multitasking abilities
- Good
📌 Location Support Specialist Colombia (Bogotá)
🏢 H&M
📍 Bogotá