About Us:
Headcount365 is used as the central software platform to manage data related to a company’s annual hiring plan. Created by ex-operators from high growth start-ups, we aim to eliminate the hundreds of spreadsheets used to manage this process through consolidated data and system integrations. The result of our work means companies can more predictably hire on-time, while providing real-time accurate financial information to the leadership team.

Role Summary:
As the Customer Operations Lead, you will partner directly with our Chief Customer Officer to architect and own the entire post-sales journey. You will drive technical implementations and configurations while serving as the primary point of contact for triaging support issues and managing post-go-live hypercare. Ultimately, you are responsible for ensuring Headcount365 becomes an indispensable, high-performing part of every customer's daily workflow.

What You’ll do:
- The Technical Hand-Off: Lead the transition from Sales to Go-Live.



You’ll serve as the technical authority on how headcount365 integrates with complex HR tech stacks (ATS, HRIS, and ERP).
- Architect Solutions: Work to map customers’ current (often messy) headcount processes into a streamlined, automated workflow within our platform.
- Drive Implementation & Onboarding: Manage a project timeline for new customers, ensuring their data is mapped correctly and their team is trained to love the product and feels confident and comfortable using the system.
- Proactive Account Management: Own the relationship post-onboarding. You’ll monitor account health, and identify opportunities for renewal and expansion.
- Technical Support & Delight: Act as the first line of defense for technical hurdles. You’ll troubleshoot API syncs or data discrepancies with urgency and empathy, turning "problems" into "proactive saves."
- Process Builder: Support creating or updating tools, templates, resources, and other artifacts used by the headcount365 team and cu

📌 Customer Operations (Colombia)
🏢 Headcount365
📍 Colombia