Customer Service Advisor Chat | Bogotá – On-Site (B&M; Conecta)Join one of the world’s most recognized technology and entertainment companies Become part of the TP team and provide exceptional customer service to users of game platforms.
If you have strong communication skills, enjoy helping customers, and are passionate about technology and delivering great experiences, this opportunity is for you
What will you do?
- Provide customer service through chat interactions.
- Assist users with account-related inquiries and requests.
- Support customers with subscription cancellations and refunds.
- Identify customer needs and provide accurate and effective solutions.
- Demonstrate active listening, empathy, and excellent customer orientation.
- Handle customer concerns professionally and efficiently.
- Accurately document customer interactions and information in internal systems.
- Meet quality, productivity, typing, and performance indicators.

We are looking for people who:
- Have a B2+ English level.
- Have excellent written and verbal communication skills.




- Demonstrate strong active listening and empathy.
- Have a customer-oriented mindset and a passion for providing excellent service.
- Are proactive, dynamic, and results-driven.
- Are comfortable providing technical support and assistance through chat.

Job Conditions
- Training Salary: COP $2,133,334 per month.
- Production Salary: COP $2,666,666 per month.
- Contract Type: Indefinite-term contract.
- Language: English B2+.
- Work Modality: On-site.
- Location: B&M; Bogotá Conecta.
- Work Schedule: Full-time – 40 hours per week.
- Bonus: Performance-based bonus.

Training (TRN)
- Duration: 2 weeks.
- Schedule: Monday to Friday, 10:00 a.m. – 7:00 p.m.

OJT / Nesting
- Duration: 3 weeks.
- Schedule will be adjusted according to the production-stage schedule.

Operations (OPS)
The operation has two possible schedules:
- 10:00 a.m. – 7:00 p.m., Monday and Tuesday off.

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- 12:00 p.m. – 9:00 p.m., Monday and Tuesday off

📌 Customer Service Advisor Chat Bogotá OnSite
🏢 Tp
📍 Bogotá