Americas Digital Center ADC is one of Holcims three global hubs driving digital transformation. As a strategic ally within our Global IT organization, our team of 400 professionals enables global operations through expertise in Data Analytics, Cloud Computing, and Global Vendor Management.

We are part of Holcim, the world leader in sustainable building solutions. Together with 45,000 colleagues worldwide, we are on a mission to decarbonize construction and improve living standards through innovation.

As a certified Top Employer, we offer an exceptional environment where visionary talent thrives. We look for disruptive thinkers ready to embrace new challenges and shape the future of technology in a culture of continuous growth.

ROLE DESCRIPTION

As an ITSM Digital Process Engineer, you will be responsible for driving process engineering, massive workflow automation, and data analytics across our ITSM ecosystems in the Americas. You will design, build, and maintain automation rules Jira ServiceNow, cloud data pipelines ETL BigQuery, and executive dashboards Looker Studio Qlik Sense to optimize IT service quality, ensure compliance, and empower datadriven decisionmaking across all levels of the organization.

RESPONSIBILITIES

Workflow Process Automation Identify, design, and maintain automated rules in Jira Service Management and ServiceNow to optimize Change Management, approvals, status transitions, and Agile release flows.
Data Pipelines ETL Engineering Develop, update, and monitor Python scripts and Google Apps Script projects to automate data extraction, transformation, and loading ETL into BigQuery for ITSM metrics.
Platform Integration Configure, maintain, and support Exalate Groovy scripts and synchronization rules to ensure seamless realtime data flow between Jira and ServiceNow for business squads.
Business Intelligence Reporting Own and maintain the reporting stack across Looker Studio and Qlik Sense,



delivering KPIs, executive dashboards, and operational reports while ensuring data integrity during platform migrations.
Version Control CI CD Manage, version, and synchronize production code in GitLab repositories to ensure traceability, alignment, and stable scheduled jobs.
AIDriven Innovation Identify and implement AIassisted automation use cases to improve data classification, summarization, and operational efficiency within ITSM processes.
Backlog Compliance Management Maintain automated routines for backlog health monitoring e.g., autocancellation of unprioritized requests and enforce change control compliance.
PROFILE

Education Bachelors Degree in Information Technology, Software Engineering, or related fields.

Experience Minimum 2 years of domain experience in ITSM, process engineering, or automation roles

Technical Skills

Proficiency in highlevel programming languages Python, JavaScript Google Apps Script, or Groovy.

Handson experience with REST APIs, Jira, and ServiceNow.

Familiarity with Data Analytics Cloud tools BigQuery, GitLab, Looker Studio, Qlik Sense.

Soft Skills Collaborative team player, strong autonomy, assertive communication, ability to handle ambiguity, and a service excellence mindset.

Language English B2 Fluency in written and verbal communication is mandatory.

On top of all, you will work in an amazing working environment, with great career opportunities that can be shaped from day 1, a ton of amazing talent to learn from, social responsibility activities, fun months end fridays and much, much more.

Join ADC now Tech in the Make.

HolcimADC
Bolsa de trabajo Colombia ofrecemos puesto de Digital Process Engineer Itsm y Integrations para el sector de Informatica Telecomunicaciones en la empresa Holcim ABS de Medellín. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Digital Process Engineer Itsm y Integrations Americas Digital Center (Medellín)
🏢 Holcim ABS
📍 Medellín